Willow Celeste

We don’t have return/refund policy. Though if the product reaches you damaged ,we can arrange a site visit and repair the damage(if its within Delhi) .For the places outside Delhi we will get the product replaced. Also ,exchange is only available in the case of damage and not on the basis of liking . Please note that the design of product can vary 10-15% from the catalogue image as all our products are photographed with lighting & edited for clarity and are hand crafted traditionally by our workers . This may result in minor variations in color & design due to lighting/editing effect which should not be considered as defects. . If your item arrived damaged or defective, we are happy to arrange for a prompt replacement. Please note that damages and defects must be reported as and when it is delivered and shall be processed only after submitting an opening video of the furniture.

We take 30-35  days to deliver from the time the order is confirmed and we receive an advance against the order placed.

An email is sent to you after the order is shipped that contains the tracking number and the service provider. Type the tracking number in the tracking section on the website of the service provider. The order status would provide detailed information on your package.

Shipping/Transportation charges will be as per actuals depending upon the location and the weight of the furniture . It can be confirmed as per the pin code provided  by you.